The Annual Report is a complete overview of the performance of lol竞猜(中国)联赛赛事官网 N.V. in a year. It includes performance and strategy, full year accounts and additional financial information.
lol竞猜(中国)联赛赛事官网 Annual Report 2021 – Embracing change together
At lol竞猜(中国)联赛赛事官网, we continuously strive to deliver the best possible service to our customers and to be everywhere they do business. 2021 has been another year where we have whole-heartedly embraced change and emerged stronger as a result. We believe this adaptability stems from our unique corporate culture. The on-going effects of the pandemic have brought much uncertainty and disruption to key economic drivers and global trade. Despite these challenges, demand for our services has remained strong and we have delivered an exceptional performance.
Insurance premium revenue increased by 10.0% while the claims ratio for 2021 decreased to 27.8%. As a result, the lol竞猜(中国)联赛赛事官网 insurance and service result increased 282.1% to EUR 302.5 million, and the result for the year by 444.0% to EUR 240.2 million. Customer retention of 92.9% reflects of our dedication to our customers and continued pursuit of excellence even in the most challenging times.
Outlook
In 2022, GDP is forecast to grow at 4.5% globally, lower than the 5.7% growth seen in 2021 as supply bottlenecks weigh on growth, and uncertainty about the pandemic and new variants continues. Emerging-market growth is forecast at 4.9%, slightly ahead of forecast growth rates for advanced economies (at 4.2%). Economic recovery is still closely tied to vaccination rates, which should increase as vaccines become more widely available this year. In 2022 the economic environment will still be affected by high inflation and rising energy prices, but a strong labour market and continued consumer confidence and spending provide a buffer. We will continue to apply a risk management strategy that is balanced and customer focused. Efficient utilisation of exposure will be key to sustaining our growth trajectory. Our digital transformation agenda will carry on and we expect significant deliveries of new internal IT systems during 2022 which will enhance our foundation for growth and greater efficiency.
“2021 has been a year of rising to challenges and evolving with the business environment to achieve exceptional results. Although it has been a year of recovery, it has been far from straightforward. Between supply chain problems, high inflation and new, highly transmissible variants of Covid-19 we have and continue to adapt to frequently and drastically changing business conditions. Despite these factors, we are very proud to have achieved 2021 goals.”
