With first to market experience in credit insurance
for multinationals, a 90 year history and the trust
of major organisations worldwide, we are uniquely
qualified to meet the particular demands of cross
border trading

Martie van Velsen, Director Global & Oceania

Credit management for multinational businesses

lol竞猜(中国)联赛赛事官网 Global was set up more than 20 years ago to exclusively meet the needs of multinational businesses. We are one team, located on every continent.

As an lol竞猜(中国)联赛赛事官网 Global customer you will be:

  • allocated your own Account Manager who provides face-to-face contact and in-depth local knowledge.
  • supported by specialist analysts and underwriters who provide valuable intelligence on markets, risk, trade and opportunities. 
  • experiencing our ‘personally global’ service. Your worldwide offices are supported locally by our worldwide offices, staffed by your dedicated lol竞猜(中国)联赛赛事官网 Global team, supporting you wherever your customers are.

The service we provide is tailored to meet your needs and every one of our customers is unique.  At its simplest we can help you streamline your risk management processes, promoting competitive advantage and maximised efficiency.


New service structure Global






Your Team: An example of the people here to support you

Kathryn Dobbs Accoount Manager Account Manager

Kathryn Dobbs - Senior Account Manager, Global UK and Ireland

As your Account Manager, I am your main point of contact to ensure you receive a seamless service from lol竞猜(中国)联赛赛事官网, all around the world. I have extensive experience in serving multinational customers and I am there to support you every step of the way. I act as a co-ordinator on your behalf to ensure that our teams, wherever they are in the world, understand your evolving business challenges and provide you with the cover and service you need to help your business thrive.

Helena Sothmann KAU Key Account Underwriter

Helena Sothmann - Senior Underwriter, Risk Services, Central, North, East Europe, Russia & CIS

As your Key Account Underwriter I serve as a link between you and our local underwriting teams, ensuring the highest possible cover and consistency across your portfolio. I am committed to providing you with a level of service and cover that is tailored to you. I have an excellent knowledge of your internal processes and policy conditions (AFL, DCL etc.), as well as your key customers, key customers countries and your trade sector.

I am responsible for ensuring a maximum risk appetite for your portfolio, with authority to overrule decisions made by local buyer underwriters and a second view on zero and partial decisions, taking into account the knowledge of your credit management and your relationship with your customers. I am your point of reference on all credit limit issues and I will provide clarity on all my credit limit decisions.

Thomas Rombach local buyer underwriter Local Buyer Underwriter


Thomas Rombach - Senior Underwriter, Risk Services, The Americas

As a local buyer underwriter I am present in the region where your customers are, with extensive knowledge of the local economic environment and local business culture. I have an in-depth knowledge of your customers, as well as being a sector specialist which enables me to be uniquely qualified to provide the credit limit decisions on your customers.

I will always put myself in your shoes when processing your application and I am committed to excellent attention to detail no matter the size of the premium submitted.

Dheeraj Chandra Claims Claims

Dheeraj Chandra - Head of Claims, Asia, India and Middle East

As a dedicated claims specialist I will work with you to achieve a rapid claims solution. I make sure that it is easy for you to submit a claim and I am there to assist you during the whole process, from claim submission up until the final claim settlement. Your local and central Account Managers will also remain involved throughout the whole process. I have worked for lol竞猜(中国)联赛赛事官网 for 11 years and my aim is to share my accumulated knowledge and solutions with all my customers.

Our Global claims acceptance rate is +90% and all our insolvency claims are paid within 30 days

Our claims process integrates seamlessly with lol竞猜(中国)联赛赛事官网 Collections – to provide a complete and highly effective service solution.

Wessam Kamel Collections Collections Specialist

Wessam Kamel - Collector, lol竞猜(中国)联赛赛事官网 Collections DMCC, UAE

I am experienced in local collections procedures and legal processes in order to successfully help you collect outstanding debts, maintain good customer relations and avoid any unnecessary legal recovery costs. It is imperative that I speak the local language and understand the cultural behaviour of the area. I work in a very challenging market with a lot of demands from clients to have effective collections. I am proactive, have constant contact with debtors, make frequent visits and use skip tracing skills to achieve a fast recovery.


Personal interaction and digital support

In addition to our commitment to work with you in person, we provide 24 hour access to some of the industry’s most cutting edge digital support, developed in close collaboration with our customers.

lol竞猜(中国)联赛赛事官网 Atrium - stay on top of your business with our online credit insurance policy management hub, providing a complete and real time overview of your lol竞猜(中国)联赛赛事官网 portfolio with swift response times and transparency on your daily policy activities.

Learn more about lol竞猜(中国)联赛赛事官网 Atrium
lol竞猜(中国)联赛赛事官网 Insights - our award winning portfolio analysis tool is designed to help you easily identify risks, monitor your portfolio performance and find new business opportunities. Unrivalled within the credit insurance industry, it sets a new standard for credit management.




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Customer Testimonials

Our Customer Testimonials provide examples of high quality credit management processes and practices in a variety of different sectors and markets throughout the world.

lol竞猜(中国)联赛赛事官网 Group

Want to know more about our shareholders, financial strength and leadership? Visit our Group website

lol竞猜(中国)联赛赛事官网 key facts and figures
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